These terms and conditions form the basis on which you can
visit us and our website. Please read them carefully and print a copy for
future use as they contain important information.
GENERAL TERMS AND CONDITIONS
This site is owned and operated by:
www.UKPleasuresonline.com
PO Box 32
Wadebridge
PL27 7ZQ
Email: sales@UKPleasuresonline.com
Tel: 08448 553 233
Please contact us if you have any queries about these terms
and conditions or if you have any comments or complaints on or about our
website.
1 The contract between us
We must receive payment of the whole of the price for the
goods that you order before your order can be accepted. Your payment of the
price for the goods represents an offer on your part to purchase the goods,
which will be accepted by us when we send to you an email that the goods have
been sent to you. Our acceptance of your order brings into existence a legally
binding contract between us.
2 Ownership of rights
All rights, including copyright, in this website are owned
by or licensed to UKPleasuresonline.com. Any use of this website or its
contents, including copying or storing it or them in whole or part, other than
for your own personal, non commercial use, is prohibited without our
permission. You may not modify, distribute or repost anything on this website
for any purpose.
3 Accuracy of content
We have taken care in the preparation of the content of this
website, in particular to ensure that prices quoted are correct at the time of
publishing and that all goods have been fairly described. However, orders will
only be accepted if there are no material errors in the description of the
goods or their prices as advertised on this website. Any weights, dimensions
and capacities given about the goods are approximate only.
4 Damage
to your computer
We try to ensure that this website
is free from viruses or defects. It is your responsibility to ensure that the
right equipment and software is available to use the website. Except in the
case of negligence on our part, we will not be liable to any person for any
loss or damage which may arise to computer equipment as a result of using this
website.
5 Availability
All
orders are subject to acceptance and availability. If the Goods you have
ordered are not available from stock or are not standard stock items, we will
contact you by e-mail or phone (if you have given us details). You will have
the option either to wait until the item is available from stock or to cancel
your order.
6 Ordering errors
You are able to correct errors on
your order up to the point on which you click on “Checkout Now” during the ordering
process.
7 Price
7.1 The prices payable for goods that you order are as
set out in our website. All prices are correct at the time of entering
information.
7.2 While we try to ensure that all prices on our
website are accurate, errors may occur. Wherever it is not possible to accept
your order to buy goods of the specification and description at the price
indicated, we will advise you by email and give you the option of purchasing
the goods at the correct price stated in the email or cancelling it. If you
cancel your order and you have already paid, you will receive a refund.
8 Payment
terms
8.1 We will charge your account
for payment upon receipt of your order. If your offer is rejected then a full
refund will be made. We accept no liability if a delivery is delayed because
you did not give us the correct payment details. If it is not possible to
obtain full payment for the goods from your account then we can cancel the
contract and or suspend any further deliveries to you. This does not affect any
other rights we may have.
8.2 Payment can be made using
all major credit or debit cards with the exception of American Express. Payment
can also be made by cheque, bankers draft or postal order and can be sent to
our address above.
8.3 In the interests of
preventing fraudulent use of credit, debit and charge cards, www.UKPleasuresonline.com
will validate the names, addresses, and other information supplied during the
order process against commercially available records (eg Electoral Roll data,
Credit Reference Services). A third party may also be instructed to complete
these checks. By ordering from the www.UKPleasuresonline.com website you
consent to such checks being made. Any information given may be disclosed to a
registered Credit Reference Agency which may keep a record of the information.
9 Delivery
charges
9.1 Our recorded delivery
charges are £2.95 per delivery and £5.95 for next day delivery but may vary according to the delivery
address and cannot be refunded.
9.2 For deliveries
to the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles you may be required to pay extra for delivery. Call
us for further details.
10 Delivery
10.1 Normal delivery schedules are Monday – Friday (excluding public holidays).
10.2 We are only able to deliver
to addresses within the United Kingdom and it might
not be possible for us to deliver to some locations.
10.3 We will deliver the goods
to the address you specify for delivery in your order. It is important that
this address is accurate. Any changes to your delivery address after your order
has been processed for despatch may result in additional administrative
charges.
10.4 When a delivery date has been
arranged please ensure that you or your approved agent is available at your
address to accept the delivery. Should our delivery agent arrive and there is
no one available to accept delivery, unfortunately you may incur a second
delivery charge. Please ensure that someone is available to accept the delivery
10.5 We cannot accept any
liability for any loss or damage to the goods once they have been delivered in
accordance with your delivery instructions (unless this is caused by our
negligence). We will aim to deliver the goods by the date quoted for delivery
but delivery times are not guaranteed. If delivery is delayed due to any cause
beyond our reasonable control, the delivery date will be extended by a reasonable
period and we will contact you to arrange an alternative time.
10.6 You will become the owner of the goods you have
ordered when they have been delivered to you. Once goods have been delivered to
you they will be held at your own risk and we will not be liable for their
loss, damage or destruction.
10.7 On arrival, all goods must be inspected carefully
for any signs of damage or shortage by you or your approved agent at the
delivery address given at the time of placing your order. Please inspect the goods
before signing the delivery note.
10.8 Please open all the boxes or parcels as soon as they arrive. You have
7 days to notify www.UKPleasuresonline.com of any
damage. If we are not notified of damage within this time, you agree to
indemnify www.UKPleasuresonline.com in full against any
losses we suffer as a result of your failure to notify us within 7 days.
11 Risk
and ownership
Risk of damage to or loss of the goods
passes to you at the time of delivery to you, or if you fail to take delivery
at the agreed time, the time when we tried to deliver. You will only own the
goods once they have been successfully delivered and when we have received
cleared payment in full.
12 Acknowledgement
and acceptance of your order
You will need to provide us with
your e-mail address and we will notify you by e-mail as soon as possible to
confirm receipt of your order and e-mail you again to confirm details. An
acceptance of your order will take place on despatch of the good(s) ordered.
13 Cancellation
rights
13.1 Under the
Distance Selling Regulations you have the legal right to cancel your order
within seven days of receipt of your goods (with the exception of any made to
order items). You do not need to give us any reason for cancelling your
contract nor will you have to pay any penalty. However, you will need to notify
us in writing if you wish to cancel your contract.
13.2 You cannot cancel your contract if you have taken
any audio or video recording or computer software out of the sealed package in
which it was delivered to you. In the interests of hygiene the following
products are non-returnable; underwear/lingerie, control wear, hosiery, swimwear,
sex toys, condoms, lubricants and massage oils.
13.3 If you have received the goods before you cancel
your contract then [unless, under clause 13.2, for which you do not have a
right to cancel] you must send the goods back to the address supplied by us at
your own cost and risk. It is recommended you take out insurance on the goods
against damage or loss.
13.4 If you cancel your contract but we have already
processed the goods for delivery you must not unpack the goods when they are
received by you and you must send the goods back to the address supplied by us
at your own cost and risk as soon as possible. It is recommended you take out
insurance on the goods against damage or loss.
13.5 Once you have notified us, in writing, that you are
cancelling your contract, any sum debited to us from your credit card will be
re-credited to your account as soon as possible and in any event within 30 days
of your order PROVIDED THAT the goods in question are returned by you and
received by us in the condition they were in when delivered to you. If you do
not return the goods delivered to you or do not pay the costs of delivery, we
will be entitled to deduct the direct costs of recovering the goods from the
amount to be re-credited to you. There may be an additional administration
charge for the goods being returned.
13.6 You will be re-credited for the costs incurred in
returning faulty goods.
14 Returns
14.1 All goods being returned must be accompanied by a
returns form and include a returns number. Returns forms and returns numbers
are obtained from customer services. Any goods returned without the correct
paperwork or without a valid returns number may result in a delay in processing
your return.
14.2 All goods returned to us must be in perfect
condition with the product packaging undamaged. You have a statutory duty to
restore those goods to us and, in the meantime, to keep them and take
reasonable care of them. As such it is recommended you take out insurance on
the goods against damage or loss.
15 Cancellation by us
15.1 We reserve the right to cancel the contract between
us if:
15.1.1 We have insufficient stock
to deliver the goods you have ordered;
15.1.2 We do not deliver to your
area; or
15.1.3 One or more of the goods you
ordered was listed at an incorrect price due to a typographical error or an
error in the pricing information received by us from our suppliers.
15.2 - If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your cancellation.
16 Liability
16.1 If you do not receive goods ordered by you within
30 days of the date on which you ordered them, we will have no liability to you
unless you notify us in writing at our contact address of the problem within 60
days of the date on which you ordered the goods (unless this is not reasonably
practicable).
If you notify a problem to us under this condition, our only
obligation will be, at your option:
16.1.1 To make good any shortage or
non-delivery;
16.1.2 To replace or repair any
goods that are damaged or defective; or
16.1.3 To refund to you the amount
paid by you for the goods in question in whatever way we choose.
16.2 Both parties shall only be liable under this
contract for losses, which are a reasonably foreseeable consequence of the
relevant breach of contract. Neither party shall have any liability to the
other party for a claim of loss of profits.
16.3 You must observe and comply with all applicable
regulations and legislation, including obtaining all necessary customs, import
or other permits to purchase goods from our site. The importation or
exportation of certain of our goods to you may be prohibited by certain
national laws. We make no representation and accept no liability in respect of
the export or import of the goods you purchase.
16.4 Notwithstanding
the foregoing, nothing in these terms and conditions affects your statutory rights.
17 Notices
Unless otherwise expressly stated in these terms and
conditions, all notices from you to us must be in writing and sent to our
contact address given above and all notices from us to you may be displayed on
our website from to time.
18 Changes
to legal notices
We reserve the right to change these
terms and conditions from time to time and you should look through them as
often as possible.
19 Law,
jurisdiction and language
This website, any content contained
therein and any contract brought into being as a result of usage of this
website are governed by and construed in accordance with English law. Parties
to any such contract agree to submit to the exclusive jurisdiction of the
courts of England and Wales. All contracts are concluded in English.
20 Invalidity
If any part of these terms and conditions is unenforceable
(including any provision in which we exclude our liability to you) the enforceability
of any other part of these conditions will not be affected.
21 Privacy
You acknowledge and agree to be bound by the terms of our
privacy policy.
22 Third party rights
Nothing in this Agreement is intended to, nor shall it
confer any rights on a third party.
PRIVACY STATEMENT
www.UKPleasuresonline.com is
committed to protecting the privacy of anyone using our site and the
confidentiality of any information that you provide us with. The purpose of
this statement is to set out how we use any personal information that we may
obtain from you.
Use and
collection of personal information
In general you can visit our website
without telling us who you are and without revealing any information about
yourself. If, however, you purchase goods from www.UKPleasuresonline.com you will be asked to provide certain
information such as your contact details. We will store this data and hold it
on computer or otherwise.
We
may use information that you provide:
a. To register you with our website and to administer it.
b. For assessment and analysis e.g. marketing, customer and product
analysis, to enable us to review, develop and improve our services.
c. We
may collect information to enable us to inform you from time to time, by email
or post, of new products and services available from www.UKPleasuresonline.com.
Cookies
There is a technology called
“cookies” which may be used by us to provide you with, for example, customised
information from our website. A cookie is an element of data that a website can
send to your browser which may then store it on your system. If you wish, you
can usually adjust your browser so that your computer does not accept cookies.
Please remember cookies do not contain confidential information such as your
home address, telephone number or credit card details. We do not exchange
cookies with any third party websites or external data suppliers.
Security
We endeavour to take all reasonable
steps to protect your personal information. We will not be responsible for any
breach of security unless this is due to our negligence or wilful default.
Card
payment on www.UKPleasuresonline.com uses 128-bit encryption. Your personal
details are entered directly onto our payment processing companies' 128-bit
encrypted pages. Your credit and debit card details are not held on our system.
General
You have the right to see personal
data (as defined under the Data Protection Act) that we keep about you upon
receipt of a written request and payment of a fee of £10. Any request should be
sent to:
www.UKPleasuresonline.com
PO Box 32
Wadebridge
PL27 7ZQ
